Terms of Service
Terms of Service
By using AltoSwap you agree to these terms. Please read them. They are short.
Last updated
1. What AltoSwap is
AltoSwap is a software interface that compares offers from independent cryptocurrency exchange providers and lets you create a swap with the provider you choose. AltoSwap is not an exchange, broker, custodian or wallet. It never receives, holds or transmits your funds. Each swap is a transaction between you and the selected provider, arranged through its aggregation network.
2. Who may use it
- You must be of legal age and have legal capacity where you live.
- You must not be located in, or a resident of, a country or region subject to comprehensive sanctions, nor be a sanctioned person.
- Using the service must be lawful in your jurisdiction. You are responsible for determining this.
3. Prohibited use
You may not use AltoSwap to:
- launder money, finance terrorism, evade sanctions, or handle the proceeds of any crime;
- defraud others or swap assets you do not have the right to dispose of;
- interfere with the service, probe it for vulnerabilities without permission, or overload it with automated requests.
Privacy features exist to protect lawful users. They are not an invitation to break the law.
4. Exchange providers and their checks
Providers apply their own terms and anti-money-laundering procedures and may screen any deposit. Each provider's KYC rating (A-D) indicates how it treats flagged transactions; the rating is informational, is assigned by the aggregation network, and is not a guarantee. A provider may delay, refund or, depending on its policy, request information before completing a swap. AltoSwap does not control those decisions.
5. Rates and fees
- Quotes come from providers and change continuously. A floating-rate estimate is not a guarantee of the final amount.
- A fixed rate applies only if the exact amount is received within the stated time.
- All service costs are included in the quoted rate. You pay your own network fee to send the deposit.
6. Your responsibilities
- Enter correct addresses, memos and networks. Blockchain transactions cannot be reversed.
- Send only the stated asset, on the stated network, to the deposit address shown for your swap.
- Keep your swap ID. Without it a swap cannot be looked up or supported.
- Comply with your tax and reporting obligations.
7. Refunds and failed swaps
If a swap cannot be completed, the provider will normally return the deposit to your refund address, less network fees, in line with its own policy. Deposits sent on the wrong network, with a wrong or missing memo, or after expiry may be delayed or unrecoverable. Swap records are deleted 14 days after creation, so raise any issue promptly via Support.
8. Wallet connections
Connecting a wallet is optional. Any transaction you approve in your wallet is your own action; check the amount, address and network in the wallet prompt before approving.
9. No advice
Nothing on this site is financial, investment, legal or tax advice. Crypto assets are volatile and you can lose money.
10. No warranty
The service is provided 'as is' and 'as available'. We do not warrant that it will be uninterrupted, error-free, or that any provider will complete any particular swap.
11. Limitation of liability
To the fullest extent permitted by law, AltoSwap is not liable for losses arising from provider actions or insolvency, blockchain or network failures, incorrect details entered by you, market movements, or unauthorised access to your devices or wallets. Nothing in these terms excludes liability that cannot be excluded by law.
12. Changes
We may update these terms. The version published on this page at the time you create a swap applies to that swap.