Privacy Policy
Privacy Policy
This policy describes what AltoSwap processes when you use the site. The short version: no account, no identity data, and visit statistics that never cover a swap.
Last updated
Summary
| Account data | None. There are no accounts. |
|---|---|
| Identity documents | Never requested by AltoSwap. |
| Cookies | Set by the measurement tools listed below. |
| Analytics | Google Tag Manager and Microsoft Clarity. Never on swap status pages. |
| Support chat | Not stored by us. Processed by our AI provider to answer you. |
| Swap records | Assets, amounts and addresses; deleted 14 days after creation. |
| Sold or shared for marketing | Never. |
What a swap involves
To create a swap you provide:
- the asset you send and the asset you receive, and the amount;
- the blockchain address (and memo, where the network uses one) to pay you at;
- optionally, a refund address.
This information is sent to our aggregation partner and to the exchange provider you selected, because they cannot execute the swap without it. The partner states that swap data is deleted 14 days after creation, or earlier on request. Blockchain addresses are public data on their networks; they are not linked by us to any name or contact detail, because we do not have any.
What stays in your browser
Three small items are saved in your browser's local storage, on your device only, and are never sent to us as a profile:
- a list of your ten most recent swap IDs, so you can find them again;
- your chosen KYC filter;
- if you connected a wallet, which wallet to reconnect to.
You can clear the swap list on the Track swap page, or erase everything by clearing site data in your browser.
Server logs and your IP address
Like every website, AltoSwap is delivered by hosting infrastructure that processes IP addresses and request metadata to serve pages and to block abuse. We do not attach IP addresses to swaps, build visitor profiles or use logs for marketing. If you do not want this infrastructure to see your IP address, use Tor Browser or a VPN; neither is blocked.
Visit statistics and measurement tools
To see which pages are useful, AltoSwap uses the tools below. They are run by other companies, which receive your IP address and information about your browser and the pages you view when their code loads, and which may set cookies.
- Google Tag Manager (Google): loads the measurement tags we have set up in it. Google privacy policy.
- Microsoft Clarity (Microsoft): shows how pages are used through heatmaps and replays of visits, with the swap form masked. Microsoft privacy policy.
They load shortly after you open a public page. If your browser sends a Global Privacy Control or Do Not Track signal, they are not loaded.
These tools never load on swap status pages, the Track swap page, or the swap widget embedded on other websites, so they do not receive swap IDs, deposit addresses or payout addresses. In Microsoft Clarity replays the swap form is masked. They are not used to identify you, and we do not combine their data with swaps.
Apart from these tools, pages contact no outside server. Fonts are self-hosted and coin icons are fetched through our own domain, so icon hosts never see you. The support chat talks only to our own server.
Wallet connection (optional)
If you connect a browser wallet, your public address is read inside your browser to fill in forms; it is sent to us only as part of a swap you create. If you choose WalletConnect, the connection is relayed by the WalletConnect network, which processes your wallet address and IP address under its own privacy policy. You never need to connect a wallet to use AltoSwap.
Support chat
The chat window on the site is an automated assistant. What you type there is sent to our server and on to our AI provider, Anthropic, only to generate the answer. The conversation lives in your browser tab and is not stored by us; it is gone when you close or reload the page. Do not type seed phrases, private keys or anything you would not put in an email.
If you press "Talk to a human", the conversation so far is sent to our support team on Telegram and you continue in Telegram, which is operated by Telegram under its own privacy policy. Our agents will see your Telegram name and whatever you send them. You can always email us instead.
Exchange providers
The exchange that executes your swap applies its own terms and anti-money-laundering procedures. Exchanges rated C or D may, in the event of a flagged transaction, ask you for information directly. AltoSwap does not receive or store anything you choose to give them. The default 'No KYC' filter restricts offers to A-rated exchanges.
If you write to [email protected], we receive your email address and whatever you include, and use it only to answer you. Send only what is needed, normally a swap ID.
Your choices
- Ask for a swap record to be deleted before the 14-day period ends by emailing us its swap ID.
- Clear locally stored items at any time in your browser.
- Use the site without a wallet connection, and through Tor or a VPN.
- Switch visit statistics off for yourself with your browser's Global Privacy Control or Do Not Track setting.
Changes
If this policy changes, the new version is published on this page with a new date. We will not start collecting more data quietly.
Contact
Privacy questions: [email protected].